Improve Your E-Commerce Operations and Deliver Exceptional Customer Experiences
Your customers expect fast, seamless, and personalized support—anything less can cost you sales and trust. With the right tools and expertise, you can streamline operations, resolve issues faster, and turn every interaction into a moment of delight. Whether it’s through AI-driven automation, expert agents, or smart integrations, we help you deliver support that keeps customers coming back—boosting retention, revenue, and brand loyalty.
Find World Class Customer Support Services
We empower your e-commerce business to simplify operations, automate workflows, and delight your customers.
**FEATURED SERVICE**
Gorgias Elite Partner Services
We are proud to be a Gorgias Elite Partner, providing expert solutions to optimize your customer support experience. With Gorgias, we help eCommerce businesses deliver exceptional service by streamlining workflows, integrating support channels, and leveraging automation to reduce response times.
Learn more about our Gorgias Elite Partner Services
Our team will set up and configure Gorgias to align perfectly with your business needs, ensuring a seamless connection with your Shopify store, email, live chat, and social media channels. From ticket management and automation rules to personalized customer interactions, we ensure your support system is built for efficiency and scalability.
Our Gorgias services include:
- Full system setup and integration.
- Custom workflows and automation design.
- Multi-channel support setup (email, chat, social, and more).
- Reporting and analytics optimization to track performance.
- Ongoing support and consultation for continuous improvement.
We can’t wait to help you empower your team and delight your customers!
📋schedule a consultation | 👉more about Gorgias | 🏆get started
Zendesk
Clients hire adams to optimize their Zendesk platforms. We deliver solutions that will transform your customer support. As Certified Zendesk Administrators, we bring expert knowledge and hands-on experience to build, configure, and manage Zendesk environments.
Streamline your workflows. Enhance your customer satisfaction. Drive measurable results.
With adams, Zendesk isn’t just a tool—it’s a powerhouse for growth and customer engagement.
Zendesk Services: Comprehensive Setup and Administration
As Certified Zendesk Administrators, we deliver end-to-end solutions to help your business maximize the power of Zendesk. Our comprehensive services are tailored to build a seamless platform that enhances efficiency, streamlines customer support, and delivers exceptional user experiences.
Our Zendesk Service Package Includes:
- Agent Interface Setup and Configuration: A user-friendly dashboard for streamlined workflows.
- Zendesk AI: Leverage AI to automate and optimize support processes.
- Chat and Messaging Support: Enable support via Zendesk Chat, WhatsApp, Facebook, Instagram, and SMS.
- Zendesk Chat Bots: Automated, intelligent customer interactions to boost efficiency.
- Zendesk Guide: Help Center configuration, article creation, design, and website deployment.
- Zendesk Talk: IVR setup, phone number porting/configuration, IVR recordings, and routing.
- Zendesk Explore: Custom reporting and analytics tailored to your specific tracking needs.
- Triggers and Automations: Automate workflows to improve response times and efficiency.
- Views and Groups: Organize tickets and teams for optimal productivity.
- Email Synchronization: Seamless integration of email communications into Zendesk.
- Social Media Connection: Integrate platforms like Facebook and Instagram for unified messaging.
- Shopify Store Connection: Connect your Shopify store for enhanced customer interactions.
📋schedule a consultation | 👉more about Zendesk | 🏆get started
Customer Support BPO
adams is a premier BPO provider specializing in e-commerce solutions. We streamline operations, optimize workflows, and enhance customer experiences through expert support services. From building and managing customer support teams to implementing advanced systems like Gorgias and Shopify, we deliver scalable, efficient solutions tailored to your business. With a focus on automation, seamless integration, and exceptional care, adams empowers your e-commerce store to thrive.
Outsourced Customer Support for SaaS and E-Commerce
With nearly 15 years of industry experience, we deliver exceptional customer support tailored to your SaaS or e-commerce business. Our team is dedicated to providing comprehensive support via email, chat, phone, and more, ensuring every aspect of your customer care is handled seamlessly.
Our highly skilled agents are equipped to manage high ticket volumes, maintain exceptional CSAT scores (4.5 or higher out of 5.0), and develop an in-depth understanding of your products and services. We treat your business as our own, delivering service with professionalism and a genuine love for helping people.
Our support services include:
- Customer Support Agents
- Detailed reporting and analytics
- Weekly updates on key metrics
- A dedicated Customer Support Manager for oversight and guidance
At adams, we ensure your customers receive world-class support while you focus on growing your business.
📋schedule a consultation | 👉more about Customer Support BPO |🏆get started
See How We’ve Helped Businesses Elevate Customer Experiences and Streamline Support
Zendesk configuration review from H-E-B supermarket (Texas, United States)
. . .helped with our initial Zendesk configuration. . . updated and customized solutions in Gide, Support, and Explore as needed to support multiple brands. This includes IVR, chatbot, Webform, and routing to brand language-specific agents. In addition to standard Zendesk solutions, (they) integrated app solutions as well as using HTML and CSS3 skills to customize coding in Zendesk to meet our needs. . . .manages time well, communicates clearly and regularly and delivers projects on time. . . has been great to work with.
our mission
At adams, we’re committed to providing top-notch service at unbeatable rates. We’ve designed a flat-rate pricing system for each of our services to ensure you get exceptional value without any surprises.
Whether it’s setting up your system, optimizing your Shopify store, or managing your customer support, we’ve got you covered with clear, comprehensive solutions.
Our goal is simple: to deliver outstanding service that fits your budget, so you get the care and attention you need without overspending.
Experience the best care for less—because at adams, your success is our priority!
Stay Connected to adams
We love to share our insights, client success stories and more on our social media. Connect with us and be sure to follow our journey to provide world-class customer support solutions so your can create more human connections.
