adams fixes your customer support problems
We’ll fix your customer support problems, and provide you with expert support solutions and tools. Compare pricing options and get started on your path to becoming a world-class customer support team!
Improve Your Customer Response Times
Start- One Full-Time Customer Service Agent
- Dedicated Quality Assurance Manager
- Maintain CSAT, SLA, and Ticket Times
- Weekly QA Training For Agent
- Monthly Gorgias Platform Reviews
- Monthly Gorgias Improvements
- AI Enhancements
- Agent Interface Improvements
- Chat Support Improvements
- Bot Support Improvements
- Rules Configurations
- Help Center and Article Improvements
- Tracking of Customer Success Metrics
- Weekly Reporting of Customer Success Metrics
- Expertise on Shopify, Zendesk, And Gorgias
- E-commerce expertise
Scale Your Customer Service Organization
Grow- Two Full-Time Customer Service Agents
- Dedicated Quality Assurance Manager
- Maintain CSAT, SLA, and Ticket Times
- Weekly QA Training For Agent
- Monthly Gorgias Platform Reviews
- Monthly Gorgias Improvements
- AI Enhancements
- Agent Interface Improvements
- Chat Support Improvements
- Bot Support Improvements
- Rules Configurations
- Help Center and Article Improvements
- Tracking of Customer Success Metrics
- Weekly Reporting of Customer Success Metrics
- Expertise on Shopify, Zendesk, And Gorgias
- E-commerce expertise
Provide World-Class Customer Support
Accelerate- Three Full-Time Customer Service Agents
- Dedicated Quality Assurance Manager
- Maintain CSAT, SLA, and Ticket Times
- Weekly QA Training For Agent
- Monthly Gorgias Platform Reviews
- Monthly Gorgias Improvements
- AI Enhancements
- Agent Interface Improvements
- Chat Support Improvements
- Bot Support Improvements
- Rules Configurations
- Help Center and Article Improvements
- Tracking of Customer Success Metrics
- Weekly Reporting of Customer Success Metrics
- Expertise on Shopify, Zendesk, And Gorgias
- E-commerce expertise
Premium Support For World-Class Organizations
Enterprise- Customized Supply of Customer Service Agents
- Dedicated Quality Assurance Managers
- Scaled Customer Success Teams
- Daily, Weekly or Monthly Gorgias Platform Reviews
- Daily, Weekly or Monthly Gorgias Improvements
- Maintain CSAT, SLA, and Ticket Times
- Weekly QA Training For Agents
- AI Enhancements
- Agent Interface Improvements
- Chat Support Improvements
- Bot Support Improvements
- Rules Configurations
- Help Center and Article Improvements
- Tracking of Customer Success Metrics
- Daily or Weekly Reporting of Customer Success Metrics
- Expertise on Shopify, Zendesk, And Gorgias
- E-commerce expertise
Find Pricing Options For Expert Customer Support Solutions
Our dedicated customer support agents provide expertise in Gorgias, Shopify, Zendesk and more. Find flexible and scalable solutions that meet the needs of your organization and that integrate with your existing teams.
Optimize and Automate Customer Support Systems
Expert setup and configuration of Gorgias, Zendesk, and HubSpot to streamline workflows, automate responses, and reduce manual effort.
Hire An Expert Customer Support Partner
We humbly believe that we have the expertise and support to help you to become world-class!
Improve Response Time and Customer Satisfaction
Structured processes, macros, and automation that enable faster responses and better service, leading to happier customers.
Integrate Multiple Platforms for a Unified Experience
Seamless integration between customer support, CRM, and other business tools to improve efficiency.
Ongoing Support and System Maintenance
An expert who can troubleshoot issues, optimize configurations, and ensure systems remain efficient over time.
Train and Enable Teams for Effective Usage
Guidance, documentation, and training to ensure that teams can effectively use the tools, maintain best practices, and maximize productivity.
What are clients saying about adams?
We love helping our clients solve their customer support challenges
★★★★★
“Fantastic job. Fast, educated work in a timely fashion. Delivered training to staff and all were pleased.”
★★★★★
“Amazing work—very organized, timely, and responsible.”
★★★★★
“Extensive knowledge managing support tickets and operating Gorgias.”
★★★★★
“Highly recommend if you want to level up your CS department.”
Automate Your Customer Support Systems
Start- One Full-Time Customer Service Agent
- Dedicated Quality Assurance Manager
- Maintain CSAT, SLA, and Ticket Times
- Weekly QA Training For Agent
- Monthly Gorgias Platform Reviews
- Monthly Gorgias Improvements
- AI Enhancements
- Agent Interface Improvements
- Chat Support Improvements
- Bot Support Improvements
- Rules Configurations
- Help Center and Article Improvements
- Tracking of Customer Success Metrics
- Weekly Reporting of Customer Success Metrics
- Expertise on Shopify, Zendesk, And Gorgias
- E-commerce expertise
One Full-Time Customer Support Agent: In this service you will receive a full time customer support agent, trained in Gorgias and in Shopify. This agent will provide you with expert level customer support. They will keep industry standard CSAT, SLA and Ticket handling times or better.
Quality Assurance Manager: Additionally this package includes a quality assurance manager, who will weekly investigate tickets, meet with the agent and train for refinement.
Weekly Reports: The manager will also give weekly reports to you as the owner.
Monthly Gorgias Platform Reviews: The last and final part of this package is, with every support plan package, Adams offers monthly Gorgias platform reviews. This is where we will review how your Gorgias setup is doing and provide valuable feedback on how it can do better.
One-Time Monthly Improvements: Should you want it to improve, we will gladly provide those once a month improvements free of charge. This can include AI enhancements, Agent interface improvements, chat support improvements, bot support improvements, rules configurations, help center and article improvements and much more.
Integrate Multiple Customer Service Platforms
Grow- Two Full-Time Customer Service Agents
- Dedicated Quality Assurance Manager
- Maintain CSAT, SLA, and Ticket Times
- Weekly QA Training For Agent
- Monthly Gorgias Platform Reviews
- Monthly Gorgias Improvements
- AI Enhancements
- Agent Interface Improvements
- Chat Support Improvements
- Bot Support Improvements
- Rules Configurations
- Help Center and Article Improvements
- Tracking of Customer Success Metrics
- Weekly Reporting of Customer Success Metrics
- Expertise on Shopify, Zendesk, And Gorgias
- E-commerce expertise
Two Full-Time Customer Support Agents: In this service you will receive two full time customer support agents, trained in Gorgias and in Shopify. These agents will provide you with expert level customer support. They will keep industry standard CSAT, SLA and Ticket handling times or better.
Quality Assurance Manager: Additionally this package includes a quality assurance manager, who will weekly investigate tickets, meet with the agent and train for refinement.
Weekly Reports: The manager will also give weekly reports to you as the owner.
Monthly Gorgias Platform Reviews: The last and final part of this package is, with every support plan package, Adams offers monthly Gorgias platform reviews. This is where we will review how your Gorgias setup is doing and provide valuable feedback on how it can do better.
One-Time Monthly Improvements: Should you want it to improve, we will gladly provide those once a month improvements free of charge. This can include AI enhancements, Agent interface improvements, chat support improvements, bot support improvements, rules configurations, help center and article improvements and much more.
Build Your World-Class Support Team
Accelerate- Three Full-Time Customer Service Agents
- Dedicated Quality Assurance Manager
- Maintain CSAT, SLA, and Ticket Times
- Weekly QA Training For Agent
- Monthly Gorgias Platform Reviews
- Monthly Gorgias Improvements
- AI Enhancements
- Agent Interface Improvements
- Chat Support Improvements
- Bot Support Improvements
- Rules Configurations
- Help Center and Article Improvements
- Tracking of Customer Success Metrics
- Weekly Reporting of Customer Success Metrics
- Expertise on Shopify, Zendesk, And Gorgias
- E-commerce expertise
Three Full-Time Customer Support Agents: In this service you will receive three full time customer support agents, trained in Gorgias and in Shopify. These agents will provide you with expert level customer support. They will keep industry standard CSAT, SLA and Ticket handling times or better.
Quality Assurance Manager: Additionally this package includes a quality assurance manager, who will weekly investigate tickets, meet with the agent and train for refinement.
Weekly Reports: The manager will also give weekly reports to you as the owner.
Monthly Gorgias Platform Reviews: The last and final part of this package is, with every support plan package, Adams offers monthly Gorgias platform reviews. This is where we will review how your Gorgias setup is doing and provide valuable feedback on how it can do better.
One-Time Monthly Improvements: Should you want it to improve, we will gladly provide those once a month improvements free of charge. This can include AI enhancements, Agent interface improvements, chat support improvements, bot support improvements, rules configurations, help center and article improvements and much more.
We will care for your store as if it were our own!