Transform Customer Support with adams, a Gorgias Elite Partner
Find the customer support expertise you need and create more human interactions
As a Gorgias Elite Partner, adams helps e-commerce brands optimize customer support with automation, AI, and expert-driven workflows. Elevate efficiency, boost satisfaction, and scale your support team with ease.
Improve Your Customer Experience With a Gorgias Expert
Why Should You Choose adams BPO for your Gorgias Needs?
Elevating customer service isn’t just about having the right tools—it’s about making them work for your business. As a Gorgias Elite Partner, we help brands seamlessly integrate support solutions, automate routine tasks, and scale operations without losing the human touch. Whether you’re launching a new helpdesk, optimizing workflows, or preparing for rapid growth, our expert-driven approach ensures efficiency, reliability, and customer satisfaction.
With adams, you don’t just implement Gorgias—you maximize its impact.
🛒 Live Chat & Social Media Support
Create more sales opportunities in more channels.
Engage customers instantly across Instagram, Facebook, SMS, and live chat. Answer questions, provide order updates, and close sales—all from a single platform.
🤖 AI-Driven Automation
Free up your customer service agents from repetitive tasks and speed up response times.
Our AI-driven automation handles FAQs, assigns tickets to the right agents, and provides instant responses through chatbots. This boosts efficiency and reduces workload while improving customer satisfaction.
💬 Centralized Inbox
Create more human connections.
No more switching between tools—Gorgias integrates all customer conversations into one unified dashboard
📊 Advanced Analytics & Insights
Improve decision-making with actionable insights.
Track performance, measure CSAT scores, and gain actionable insights to continuously improve customer support.
🚀 Seamless Shopify & E-Commerce Integrations
Connect Gorgias with your existing business tools.
Gorgias connects effortlessly with Shopify, Magento, BigCommerce, and WooCommerce—giving your team full order history and customer data at a glance.
📈 Continuous Platform Enhancements & Agent Training
Keep your support system updated and maximize team efficiency.
We conduct monthly Gorgias platform reviews and improvements while providing weekly QA training for agents—so your team is always performing at its best.
Why Choose adams as Your Gorgias Elite Partner?
Expert setup & integration tailored to your business
Custom workflows to boost team efficiency
AI-driven automation for faster resolution time
Detailed analytics & reporting for continuous improvement
adams
We specialize in building world-class customer experiences through seamless Gorgias implementations. As a certified Gorgias Elite Partner, we optimize workflows, integrate automations, and enhance team productivity—ensuring faster response times and higher customer satisfaction.
Whether you’re launching support from scratch or scaling operations, our expertise ensures your e-commerce store thrives.
“Extensive knowledge managing support tickets and operating Gorgias.”
Get Gorgias Right the First Time with adams BPO
✅ Proactive Customer Engagement
Customers expect brands to meet them where they are, and with adams and Gorgias, you can do just that. Leverage AI-powered chat and personalized messaging to proactively engage customers before they even submit a support ticket. Anticipate their needs, provide instant answers, and guide them seamlessly through the purchase journey—turning casual visitors into loyal customers.
✅ Revenue-Driven Support
Customer service isn’t just about solving problems—it’s a powerful revenue channel. With Gorgias, your support agents can become sales generators by recommending products, recovering abandoned carts, and offering exclusive discounts—all directly within live chat or email conversations. By transforming support interactions into upselling and cross-selling opportunities, you’ll maximize customer lifetime value and boost sales without increasing your ad spend.
✅ Full Multi-Channel Integration
Managing customer inquiries across multiple platforms can be overwhelming, but Gorgias consolidates every interaction into a single, easy-to-use dashboard. Whether customers reach out via email, live chat, social media, or SMS, your team can respond from one central hub. No more switching between tools or losing track of conversations—just seamless, efficient support that keeps your customers happy and engaged.
✅ Smart Automation & AI
Free up your team’s time and resolve tickets faster with Gorgias’ intelligent automation and AI. Auto-replies handle common inquiries instantly, while smart intent detection routes tickets to the right agents. Chatbots provide 24/7 assistance, ensuring customers always get the help they need—without the wait. By eliminating repetitive tasks, your team can focus on high-value interactions that drive customer satisfaction and retention.
Improve Your Gorgias Support with adams BPO
Gorgias Implementation and Setup
Seamlessly integrate with Shopify and other platforms.
AI and Automation Configuration
Smart responses, chatbot workflows and auto-tagging.
Custom Views and Macros
Streamline ticket management and agent productivity.
Reporting and Analytics
Actionable insights for suport optimization.
Ongoing Support and Training
Ensure your team maximizes Gorgias features.
Managing Support Departments
Offload critical management components and scale.