Privacy Policy

Effective Date: August 25, 2026

At Adams BPO, we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Adams BPO (“Adams BPO,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit https://www.adams-bpo.com, communicate with us, submit information through our Website, or engage our Services.

1. Information We Collect

The information we collect depends on how you interact with Adams BPO.

Personal Information You Provide

We may collect information that you voluntarily provide, including:

  • Full name;
  • Email address;
  • Telephone number;
  • Company or organization name;
  • Job title or business role;
  • Billing information;
  • Business contact information;
  • Information submitted through contact forms;
  • Communications with our sales, support, or operational teams;
  • Information necessary to establish or manage a Client relationship; and
  • Other information you choose to provide.

Payment information may be processed by third-party payment providers. Adams BPO may not directly store complete payment card details where payments are handled through such providers.

Information Collected Automatically

When you access our Website, certain technical information may be collected automatically, including:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Referring website;
  • Pages visited;
  • Date and time of visits;
  • Approximate location derived from technical information; and
  • Website usage and interaction data.

2. Cookies and Similar Technologies

We may use cookies and similar tracking technologies to:

  • Operate and maintain the Website;
  • Remember user preferences;
  • Understand how visitors interact with the Website;
  • Analyze Website traffic and performance;
  • Improve user experience; and
  • Support marketing and advertising activities where permitted.

You may manage or disable cookies through your browser settings or available cookie preference tools.

Disabling certain cookies may affect the functionality or performance of some Website features.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing Our Services

To:

  • Establish and manage Client relationships;
  • Deliver contracted Services;
  • Provide customer and technical support;
  • Manage accounts and subscriptions;
  • Process billing and payments; and
  • Fulfill contractual obligations.

Communications

To:

  • Respond to inquiries;
  • Provide requested information;
  • Communicate regarding Services;
  • Send administrative or operational updates;
  • Schedule consultations or meetings; and
  • Maintain business relationships.

Website and Service Improvement

To:

  • Analyze Website usage;
  • Improve Website performance;
  • Develop or improve Services;
  • Troubleshoot technical issues; and
  • Evaluate the effectiveness of our operations.

Marketing

Where permitted by applicable law, we may use contact information to:

  • Send newsletters;
  • Provide information about Adams BPO Services;
  • Share company updates; and
  • Communicate promotional offers.

You may unsubscribe from marketing communications at any time by using the unsubscribe instructions included in our communications or by contacting us directly.

Security and Legal Compliance

We may use information to:

  • Detect, investigate, and prevent fraudulent or unauthorized activity;
  • Protect our systems, Clients, personnel, and business;
  • Enforce agreements and policies;
  • Establish, exercise, or defend legal claims; and
  • Comply with applicable legal and regulatory requirements.

4. Information Processed on Behalf of Clients

As a business process outsourcing provider, Adams BPO may process personal information on behalf of its Clients while providing Services such as customer support, administrative assistance, operational support, or data management.

In these circumstances, the Client generally determines the purpose and means of processing, while Adams BPO processes information according to the Client’s authorized instructions and applicable agreements.

Individuals with questions about personal information collected directly by one of our Clients should generally contact that Client first.

Where appropriate, Adams BPO will assist Clients with their applicable privacy and data-protection obligations.

5. How We Share Information

Adams BPO does not sell personal information in exchange for monetary compensation.

We may disclose information in the following circumstances:

Service Providers

We may share information with trusted vendors, contractors, and service providers that assist us with functions such as:

  • Cloud hosting;
  • Communications;
  • Customer relationship management;
  • Analytics;
  • Payment processing;
  • Accounting;
  • Cybersecurity;
  • Productivity software; and
  • Other operational services.

These providers are permitted to access information only as reasonably necessary to perform services for Adams BPO and are expected to appropriately protect such information.

Legal Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law;
  • Respond to a valid legal process or government request;
  • Protect the rights, property, security, or safety of Adams BPO, our Clients, users, or others;
  • Investigate suspected fraud or unlawful activity; or
  • Enforce our agreements and policies.

Business Transactions

If Adams BPO is involved in a merger, acquisition, financing transaction, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal requirements.

With Your Authorization

We may share information for other purposes when you provide authorization or request that we do so.

6. Data Security

Adams BPO uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access;
  • Improper disclosure;
  • Loss;
  • Misuse;
  • Alteration; and
  • Destruction.

However, no internet transmission, electronic storage system, software platform, or security procedure can guarantee complete security.

Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide our Services;
  • Maintain business and accounting records;
  • Fulfill contractual obligations;
  • Resolve disputes;
  • Enforce agreements;
  • Meet legal or regulatory obligations; and
  • Protect legitimate business interests.

Retention periods may vary depending on the nature of the information and applicable legal, contractual, and operational requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our applicable procedures.

8. Your Privacy Rights and Choices

Depending on your location and applicable privacy law, you may have rights concerning your personal information, which may include the right to:

  • Request access to personal information we maintain about you;
  • Request correction of inaccurate information;
  • Request deletion of certain personal information;
  • Request restriction of certain processing activities;
  • Object to certain uses of your information;
  • Request a copy or transfer of certain information;
  • Withdraw consent where processing is based on consent; and
  • Opt out of marketing communications.

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact us using the information provided in the Contact Us section below.

We may take reasonable steps to verify your identity before processing a request.

9. International Data Processing

Because Adams BPO provides outsourced business services and may work with Clients, personnel, contractors, or technology providers located in different countries, personal information may be processed or stored outside the country in which it was originally collected.

Where required by applicable law, Adams BPO will take reasonable measures designed to ensure that appropriate safeguards are used when personal information is transferred internationally.

10. Third-Party Websites and Services

Our Website may contain links to third-party websites, software, platforms, or services.

Adams BPO does not control these third parties and is not responsible for their privacy practices, security practices, or content.

We encourage users to review the privacy policies of third-party websites and services before providing personal information.

11. Children’s Privacy

The Adams BPO Website and Services are intended for businesses and individuals who are at least 18 years old.

We do not knowingly collect personal information directly from children under the age of 18 through our Website.

If we become aware that personal information from a child has been collected inappropriately, we will take reasonable steps to delete it.

12. Marketing Communications

You may opt out of promotional emails at any time by:

  • Using the unsubscribe link included in applicable marketing communications; or
  • Contacting Adams BPO directly.

Opting out of marketing communications will not prevent us from sending necessary transactional, contractual, security, billing, or service-related communications.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our Services;
  • Our technology;
  • Our business operations;
  • Our privacy practices; or
  • Applicable legal requirements.

When changes are made, we will update the Effective Date displayed at the top of this Privacy Policy.

Where appropriate or legally required, we may provide additional notice regarding material changes.

Your continued use of the Website after an updated Privacy Policy becomes effective will be subject to the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Adams BPO
Website: https://www.adams-bpo.com
Email: support@adams-acres.com